PRIVACY POLICY
Tickets LMX, (hereinafter also referred to as “Company”, “we”, “our” or “us”) operates
https://ticketslmx.com/ (“Website”) and provides a platform that will sell tickets for social
events, the platform also allows event organizers to sell tickets through our platform
(“Services”). Our Privacy Policy (“Policy”) governs your visit to our Website and explains how
we collect, safeguard and disclose information that results from your use of our Service.
We take your privacy very seriously. In this Policy, we seek to explain to you in the clearest way
possible what information we collect, how we use it and what rights you have in relation to it.
We hope you take some time to read through it carefully, as it is important. If there are any terms
in this Policy that you do not agree with, please discontinue the use of our Services immediately.
We use your data to provide and improve Service. By using the Service, you agree to the
collection and use of information in accordance with this policy. Unless otherwise defined in this
Policy, the terms used in this Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions govern all use of our Service and together with the Policy constitute
your agreement with us.
If this Policy is modified in any way, it will be updated here. Regularly checking and reviewing
this page ensures that you are updated on the information which may be collected, used (and
under what circumstances), and if it may be shared with other parties (if at all). If we believe that
the modifications are material, we will notify you of the changes by posting a notice on the
Website, or emailing you at the email address provided to us by you, and as we may deem
appropriate. What constitutes a material change will be determined by us, at our sole and
absolute discretion. In this Policy "you", "your" or “Users” refers to the users of the Website.
WHAT INFORMATION DO WE COLLECT?
The personal information you disclose to us
In Short: We collect information that you provide to us.
We may collect personal information that you voluntarily provide to us, express an interest in
obtaining information about us or our products and Services or otherwise when you contact us.
The personal information that we may collect depends on the context of your interactions with us
and the Website, the choices you make and the services and features you use. The personal
information we collect may include the following:
Personal Information Provided by You. We may collect the following information.
● Names;
● Email addresses;
● Phone numbers;
● Other information related to the booking.
We may also collect additional information about our users in order to provide relevant and
effective services including but not limited to registration and ticket verification. All personal
information that you provide to us must be true, complete and accurate, and you must notify us
of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and
device characteristics — is collected automatically when you visit our Website.
When you access our websites, we, our service providers and our partners may automatically
collect information about you, your computer or mobile device, and your activity on our
websites. Typically, this information includes your computer or mobile device operating system
type and version number, manufacturer and model, device identifier (such as the Google
Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the
website you visited before browsing to our website, general location information such as city,
state or geographic area; and information about your use of and actions on or in our websites,
such as pages or screens you accessed, how long you spent on a page or screen, navigation paths
between pages or screens, information about your activity on a page or screen, access times, and
length of access.
Our service providers and business partners may collect this type of information over time and
across third-party websites. This information is collected via various mechanisms, such as via
web beacons, embedded scripts, and similar technologies. This type of information may also be
collected when you read our HTML-enabled emails.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic usage andperformance information our servers automatically collect when you access or use our
Website and which we record in log files. Depending on how you interact with us, this
log data may include your IP address, device information, browser type and settings and
information about your activity on the Website (such as the date/time stamps associated
with your usage, pages and files viewed, searches and other actions you take such as
which features you use), device event information (such as system activity, error reports
(sometimes called 'crash dumps') and hardware settings).
- Device Data. We collect device data such as information about your computer, phone,
tablet or other devices you use to access the Website. Depending on the device used, this
device data may include information such as your IP address (or proxy server), device
application identification numbers, location, browser type, hardware model Internet
service provider and/or mobile carrier, and operating system configuration information.
HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the
fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for a variety of business purposes
described below. We process your personal information for these purposes in reliance on our
legitimate business interests, in order to enter into or perform a contract with you, with your
consent, and/or for compliance with our legal obligations. We indicate the specific processing
grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To provide you with the service, ticket verification and account registration.
- To purchase tickets for events, you agree to allow us to collect and use your personal
information for the purposes of facilitating the purchase of tickets, providing customer
support, and improving our services.
- To sell tickets for events listed by the event organiser(s), you agree to allow us to collect
and use your personal information for the purposes of facilitating the sale of tickets,
providing customer support, and improving our services.
- To protect our Services. We may use your information as part of our efforts to keep our
Website safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions and policies for business purposes, to comply with legal
and regulatory requirements or in connection with our contract.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal
request, we may need to inspect the data we hold to determine how to respond.
- To respond to user inquiries/offer support to users. We may use your information to
respond to your inquiries and solve any potential issues you might have with the use of
our Services.
- To send you marketing and promotional communications. We and/or our third-party
marketing partners may use the personal information you send to us for our marketing
purposes if this is in accordance with your marketing preferences.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with
services, to protect your rights, or to fulfill business obligations.
We may process or share the data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your
personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to
achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may
process your personal information to fulfil the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to
do so in order to comply with applicable law, governmental requests, a judicial
proceeding, court order, or legal processes, such as in response to a court order or a
subpoena (including in response to public authorities to meet national security or law
enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to
investigate, prevent, or take action regarding potential violations of our policies,
suspected fraud, situations involving potential threats to the safety of any person and
illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the
following situations:
- Business Transfers: We may share or transfer your information in connection with, or
during negotiations of, any merger, sale of company assets, financing, or acquisition of
all or a portion of our business to another company.
- Third-Party Advertisers: We may use third-party advertising companies to serve ads
when you visit or use the Website. These companies may use information about your
visits to our Website(s) and other websites that are contained in web cookies and other
tracking technologies in order to provide advertisements about goods and services of
interest to you.
- Affiliates: We may share your information with our affiliates, in which case we will
require those affiliates to honour this Policy. Affiliates include our parent company and
any subsidiaries, joint venture partners or other companies that we control or that are
under common control with us.
- Business Partners: We may share your information with our business partners to offer
you certain products, services or promotions.
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third-party
providers who advertise, but are not affiliated with, our Website.
The Website may contain third parties links and which may link to other websites. We cannot
guarantee the safety and privacy of the data you provide to any third parties. Any data collected
by third parties is not covered by this Policy. We are not responsible for the content or privacy
and security practices and policies of any third parties, including other websites, services or
applications that may be linked to or from the Website. We strongly advise you to review the
Privacy Policy of every site you visit. We have no control over and assume no responsibility for
the content, privacy policies or practices of any third-party sites or services.
WE HEREBY DISCLAIM LIABILITY FOR, ANY INFORMATION, MATERIALS,
PRODUCTS, OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD-PARTY
SITES LINKED TO THIS WEBSITE. BY CREATING A LINK TO A THIRD-PARTY
WEBSITE, WE DO NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES
OFFERED OR INFORMATION CONTAINED ON THAT WEBSITE, NOR ARE WE LIABLE
FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT
THOSE SITES. SUCH A THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT
FROM THAT OF OURS AND THE THIRD-PARTY WEBSITE MAY PROVIDE LESS
SECURITY THAN THIS SITE.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in
this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set
out in this Policy, unless a longer retention period is required or permitted by law (such as tax,
accounting or other legal requirements). No purpose in this Policy will require us keeping your
personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we
will either delete or anonymize such information, or, if this is not possible (for example, because
your personal information has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion is possible.
DO WE USE GOOGLE ANALYTICS?
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and
reports website traffic. Google uses the data collected to track and monitor the use of our
Service. This data is shared with other Google services. Google may use the collected data to
contextualise and personalise the ads of its own advertising network. You can opt-out of having
made your activity on the Service available to Google Analytics by installing the Google
Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js,
analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy &
Terms web page: https://policies.google.com/privacy?hl=en
DO WE USE GOOGLE MAPS?
In Short: Yes, we use Google Maps for the purpose of providing better service.
This Website uses Google Maps APIs which is subject to Google's Terms of Service.
- You may find the Google Maps APIs Terms of Service here.
https://developers.google.com/maps/terms-20180207
- To find out more about Google’s Privacy Policy, please refer to this link.
https://policies.google.com/privacy
WHO WILL YOUR INFORMATION BE SHARED WITH?
In Short: We only share information with the following third parties.
We only share and disclose your information with the following third parties. We have
categorized each party so that you may easily understand the purpose of our data collection and
processing practices. If we have processed your data based on your consent and you wish to
revoke your consent, please contact us using the contact details provided in the section below
titled "CONTACT US".
- Advertising, Direct Marketing, and Lead Generation
- Google Analytics
- Facebook Pixels
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and
technical security measures.
We have implemented appropriate technical and organizational security measures designed to
protect the security of any personal information we process. However, despite our safeguards and
efforts to secure your information, no electronic transmission over the Internet or information
storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that
hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our
security, and improperly collect, access, steal, or modify your information. Although we will do
our best to protect your personal information, the transmission of personal information to and
from our Website is at your own risk. You should only access the Website within a secure
environment.
YOUR PRIVACY RIGHTS
“Shine the Light” and “Eraser” Laws: Residents of the State of California may request a list of
all third parties to which we have disclosed certain information during the preceding year for
those third parties' direct marketing purposes.
California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): The
CCPA, as amended by the CPRA, provides California residents and/or their authorized agents
with specific rights regarding the collection and storage of their personal information.
Your Right to Know: California residents have the right to request that we disclose the
following information to you about our collection and use of your personal information over the
past twelve (12) months. We may ask you to provide certain information to identify yourself so
that we may compare it with our records in order to verify your request. Upon verification, we
will disclose to you:
● The categories of personal information we have collected about you.
● The categories of sources for the personal information we have collected about you.
● The specific pieces of personal information we have collected about you.
● Our business or commercial purpose for collecting your personal information.
● The categories of third parties to whom we have sold or shared your personal information
if any, and the categories of personal information that we have shared with each
third-party recipient.
Your Right to Opt-Out of Sale or Sharing of Personal Information: California residents have
the right to opt-out of the sale of their personal information by submitting a request as directed
on the homepage of our website or by contacting us using the information in the “Contact Us”
section below. Please note that we do not knowingly sell the personal information of any
individuals under the age of 18.
Where we are sharing your personal information with third parties for the purposes of
cross-context behavioural advertising or profiling, you may opt-out of such sharing at any time
by submitting a request as directed on the homepage of our website or by contacting us using the
information in the “Contact Us” section below.
Your Right to Limit Use of Sensitive Personal Information: California residents have the
right to request that we limit our use of any sensitive personal information to those uses which
are necessary to perform the Services or for other specifically-enumerated business purposes
under the CCPA, as amended by the CPRA.
Your Right to Delete: California residents have the right to request that we delete any of the
personal information collected from you and retained by us, subject to certain exceptions. We
may ask you to provide certain information to identify yourself so that we may compare it with
our records in order to verify your request. Once your request is verified and we have determined
that we are required to delete the requested personal information in accordance with the CCPA,
we will delete, and direct our third-party service providers to delete, your personal information
from their records. Your request to delete personal information that we have collected may be
denied if we conclude it is necessary for us to retain such personal information under one or
more of the exceptions listed in the CCPA.
Your Right to Correct: Under the CCPA, as amended by the CPRA, California residents have
the right to request that we correct any inaccurate personal information we maintain about you,
taking into account the nature of the personal information and the purposes for which we are
processing such personal information. We will use commercially reasonable efforts to correct
such inaccurate personal information about you.
Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of
your privacy rights conferred by the CCPA.
Verifying Your Request: Only you, or a person that you authorize to act on your behalf, may
make a request related to your personal information. In the case of access and deletion, your
request must be verifiable before we can fulfil such a request. Verifying your request will require
you to provide sufficient information for us to reasonably verify that you are the person about
whom we collected personal information or a person authorized to act on your behalf. We will
only use the personal information that you have provided in a verifiable request in order to verify
your request. We cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority. Please note that we may charge a reasonable fee or
refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.
To exercise these rights, please contact us at the contact information mentioned in the “Contact
Us” clause.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a
Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference and
not to have data about your online browsing activities monitored and collected. At this stage, no
uniform technology standard for recognizing and implementing DNT signals has been finalized.
As such, we do not currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard for online
tracking is adopted that we must follow in the future, we will inform you about that practice in a
revised version of this privacy notice.
CHILDREN’S PRIVACY
Our Services are also for the use of children below the age of 18 (“Child” or “Children”). We
do not knowingly collect personally identifiable information from children under 18 without the
consent of the legal guardian. If you become aware that a Child has provided us with Personal
Data without the parent's consent, please contact us. If we become aware that we have collected
Personal Data from Children, we take steps to remove that information from our servers.
PAYMENTS
We provide paid products and/or services within the Service. We don’t store or collect your
payment details. We may use third-party services for payment processing (Paypal, Stripe). In that
case, the information is provided directly to our third-party payment processors whose use of
your personal information is governed by their Privacy Policy. These payment processors adhere
to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a
joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS
requirements help ensure the secure handling of payment information.
COMPLAINTS
You can notify us of any complaint you may have about our handling of your personal
information via 'Contact us’. We will endeavour to reply to you within 30 days of receipt of the
complaint, and we hope that we will be able to resolve any complaints you may have without
needing to involve third parties.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by
an updated “Last updated” date and the updated version will be effective as soon as it is
accessible. If we make material changes to this privacy notice, we may notify you either by
prominently posting a notice of such changes or by directly sending you a notification. We
encourage you to review this privacy notice frequently to be informed of how we are protecting
your information.
CONTACT US
After reviewing this policy, if you have any additional questions, concerning this Privacy Policy,
please contact us by sending an email to ticketslmx@gmail.com by adding the word “Privacy” in
the subject line.
Last Updated: April 7, 2023.
